Support happens inside your account, so every conversation is tied to your data and easy to follow. Here's how to file a ticket and track it.
File a ticket
- Open the Support page in the app.
- Choose a category that fits your question (billing, a bug, a how-to, and so on).
- Describe what's going on — the more detail, the faster we can help.
- Submit. You'll get a ticket reference like TKT-XXXXXXXX.
Track the conversation
Your tickets live in your ticket history. Open a ticket to:
- Read our replies and reply back — the whole thread stays in one place.
- See its current status.
- Resolve it yourself once your question is answered.
We may email you a heads-up that there's a new reply, but the message itself always lives in your account — open the ticket to read and respond. Keeping the thread in-app means the full context (and your account details) travels with the conversation, so you never have to re-explain your setup.
Before you file
Many questions are answered here in the Help Center — try a search first. Common topics: failed payments, cancellation, restoring a backup, and importing.
Not a customer yet?
If you don't have an account, reach us through the contact form on our site. Once you sign up, the in-app support page is available immediately.