We aim to answer every ticket quickly. Here's what to expect and how priority works by plan.
What to expect
- All plans: we typically respond within one business day.
- Higher plans (Collector and Unlimited): priority handling, with a within-one-business-day commitment.
Most tickets are answered well inside those windows — the targets are the outer bound, not the average. You can see the full commitment on our SLA page.
Help us help you faster
A little detail up front usually turns two round-trips into one:
- Pick the right category so your ticket routes correctly.
- Say what you expected vs. what happened, and the steps that led there.
- For a display issue, note your device and browser; a screenshot helps.
- For billing, mention what you were trying to do (upgrade, update a card, cancel).
Because support is in-app, your account context comes along automatically — you don't need to share sensitive details in the message.
Check the Help Center first
If it's a common how-to, you may not need to wait at all — search the Help Center for your topic before filing.